Services
Luxury and Lifestyle
As the exclusive agent for our brands, we use our long-standing expertise and broad local knowledge to raise consumer awareness of the appeal and characteristics of each brand, developing markets, and selling the products, while tending to the needs of customers and consumers. Our marketing activities provide professional service to the brands we serve, adopting a disciplined, long-term view. In providing this service we consistently follow the strategy that accords first priority to customer and consumer satisfaction, working with our clients to develop a long-term approach to enhance each brand's profile.
Our services
Watch Service Center
Our technical service specialists play a pivotal role in marketing, consumer relations, and achieving customer satisfaction. These professionals provide a scheduled regime of careful maintenance for our customers’ goods and sell accessories according to their needs. They also lend their technical skills to the support of marketing and sales, able to explain to customers the construction, mechanisms and other points of value of the select products we handle. If any problem, however slight, is found in the products we receive from overseas, our technical service staff members contact suppliers to work out an immediate improvement plan. The role of our technical service staff is to satisfy the high standards of Japanese consumers with the country’s consumer market ranked as the world’s most discerning and demanding.
Customer Support Center
Our customer service operations provide our point of contact with end-consumers in Consumer Goods, promptly answering inquiries from customers in Japan fully and accurately. The topics range from new products and sales outlets to handling of advertisements and more.
