Services
Watches
The representation of watch brands has always been a strategic pillar of our company’s Luxury and Lifestyle activities in Japan. We have a well-earned reputation as successful brand builders, drawing on a wealth of experience and expertise. For more than a century, our company has successfully managed many prestigious watch brands and established a strong presence for them in Japan.
Today, we represent a complementary portfolio of clearly positioned watch brands in Japan, managed by a specialized team of competent, highly motivated sales and marketing professionals. We have a track record of building successful partnerships with Japan’s leading watch retailers based on mutual respect, a long-term view and a shared passion for luxury watches and horological masterpieces.
Our services
Watch Service Center
Our technical service specialists play a pivotal role in marketing, consumer relations, and achieving customer satisfaction. These professionals provide a scheduled regime of careful maintenance for our customers’ goods and sell accessories according to their needs. They also lend their technical skills to the support of marketing and sales, able to explain to customers the construction, mechanisms and other points of value of the select products we handle. If any problem, however slight, is found in the products we receive from overseas, our technical service staff members contact suppliers to work out an immediate improvement plan. The role of our technical service staff is to satisfy the high standards of Japanese consumers with the country’s consumer market ranked as the world’s most discerning and demanding.
Customer Support Center
Our customer service operations provide our point of contact with end-consumers in Consumer Goods, promptly answering inquiries from customers in Japan fully and accurately. The topics range from new products and sales outlets to handling of advertisements and more.
